Question 1

How do I become an instructor or organizer?

Accepted Answer

Go to choose your path and pick a role. There is no approval or vetting step. Activating the free plan turns on your creator account instantly, with no Stripe needed to start.

Question 2

Do I need to be approved or verified to become a creator?

Accepted Answer

No. There is no verification or vetting. Activating the free plan turns on your creator account right away.

Question 3

Can I be an instructor and an event organizer with one account?

Accepted Answer

Yes. One account can hold both roles. Your Business space shows whatever you have unlocked.

Question 4

What is the difference between Personal mode and Business mode?

Accepted Answer

Personal is the student side (My Courses, My Communities, Discover). Business is the creator workspace (Academy, Events, Subscriptions, Forms). The same account switches between them. The reviewer role also lives in Business: if someone invites you to review applications, you get those tools at no cost.

Question 5

What can I build and sell as a creator?

Accepted Answer

Academies and courses (sold whole, by course, or by module), events with tickets, communities, application and exam forms, certificates, and paid video feedback. You can invite team members to help run it, and branded sites are set up with the Kadens team.

Question 6

I am a new creator with no students yet. Where do I start?

Accepted Answer

Your dashboard shows quick actions while you have no students: add content, set pricing, adjust settings, and share your page.

Question 7

How do I turn on selling for a course or module?

Accepted Answer

Use the sell separately switch and attach a plan. Selling stays locked until you finish Stripe Connect onboarding, since you cannot charge until payments are enabled.

Question 8

Why cannot I sell yet?

Accepted Answer

Your Stripe Connect account is not fully set up. Selling unlocks once both charges and payouts are enabled on your account.

Question 9

I was invited to review applications. What do I do?

Accepted Answer

Accept the invitation. A Reviews section appears in your Business space where you evaluate the applications you were assigned. Reviewing is free and does not need any plan.

Question 10

Can I offer a free trial on my own plan?

Accepted Answer

Yes. Each price on your plan has a trial length in days. Students get those days free before the first charge, and billing starts when the trial ends. Set it to zero for no trial.

Question 11

What happens when I hit my plan's lesson or storage limit?

Accepted Answer

You are blocked from adding more until you free up space or upgrade. Reaching the lesson cap stops new lessons, and an upload that would pass your storage limit is rejected. Free allows up to 25 lessons and 200 GB.

Question 12

Can students pay me to review their practice videos?

Accepted Answer

Yes. Video feedback is a paid add-on: a student buys a slot on a lesson and uploads a video, and you reply within a deadline with a rating, notes, and an optional response video. You can sell it one time, as a recurring add-on, or as a credit pack.

Question 13

Can I invite people to help run my academy?

Accepted Answer

Yes. In Settings, then Team, invite people by email as Admin or Member. They accept and can help manage your account. You can change a role, remove a member, or revoke a pending invite anytime.

Question 14

Can I email my subscribers with campaigns?

Accepted Answer

Yes. The Mailing area lets you build audiences, design email templates, and send or schedule campaigns. An All subscribers audience is created for you, and you can connect and verify your own sending domain.

Question 15

Where do I see how my academy is performing?

Accepted Answer

Your analytics dashboard shows monthly recurring revenue with a trend, active students, churn rate, and average course completion, plus revenue by plan and a course-performance table.

Question 16

Can I duplicate an event, edition, or form?

Accepted Answer

Yes. You can duplicate an event, an event edition, and a form to start a copy with a new name. Email campaigns and templates can be duplicated too. Whole courses cannot be duplicated yet.

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