Question 1

How do I change my email or reset my password?

Accepted Answer

Change your email from your account settings. To reset your password, use Recover your password and we will email you a reset link. You can also change it from your account security settings while signed in.

Question 2

How do I delete my account?

Accepted Answer

From your profile settings, open the delete option. This permanently removes your profile and everything tied to it and cannot be undone. Kadens deletes your personal data within 30 days, except where it must be kept for legal reasons.

Question 3

Which browsers are supported?

Accepted Answer

Recent versions of Chrome, Safari, Firefox, and Edge.

Question 4

I am having trouble playing a video. What should I do?

Accepted Answer

Refresh the page, check your connection, and try another browser. If it keeps happening, contact support.

Question 5

Is my payment information secure?

Accepted Answer

Yes. Payments run through Stripe, and Kadens never stores your card details.

Question 6

Does Kadens have an app?

Accepted Answer

There is no separate app to download. Kadens runs in your browser, and you can add it to your home screen so it opens full screen like an app. On iPhone, open Kadens in Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome, tap the menu, then Install app. On a computer, use the install icon in your browser's address bar.

Question 7

What emails will Kadens send me?

Accepted Answer

Transactional emails such as order confirmations, application decisions, certificates, and subscription notices, plus any reminders a creator schedules for you. Creators can also send marketing campaign emails to their subscriber audiences, which honor your preferences and include an unsubscribe link.

Question 8

Can I control which notifications I receive?

Accepted Answer

Yes. You can turn delivery on or off by category in your notification preferences.

Question 9

Can I send reminders to my students or event attendees?

Accepted Answer

Yes. Creators can schedule reminders on a course or event edition, target a group such as enrolled or approved people, and send them by email and in app.

Question 10

How do I stop getting reminder emails from a creator?

Accepted Answer

Every reminder email has an unsubscribe link that works without logging in.

Question 11

How do I get help or contact support?

Accepted Answer

Use the contact form on this page. Priority support is part of the Plus plan.

Question 12

Can I sign in with Google?

Accepted Answer

Yes. You can sign up or log in with Google, and link or unlink it anytime in your security settings. To unlink Google you first set a password, so you always keep a way in.

Question 13

What languages is Kadens available in?

Accepted Answer

The interface is available in seven languages: English, Spanish, French, Portuguese, German, Italian, and Polish. Use the language switcher to change it, and when you are logged in your choice is saved.

Question 14

How do I change my username?

Accepted Answer

Open your profile settings and edit the username. It is the handle in your public profile link, so changing it updates that address.

Question 15

What personal data does Kadens collect?

Accepted Answer

When you sign up Kadens collects your name, email, and password, plus optional profile details like a bio and photo, and usage data such as lesson progress and device type. Card details are handled by Stripe and never stored by Kadens.

Account and support

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Account and support

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